Shipping & Delivery Policies
Shipping & Delivery
Most orders arrive within 4-5 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.
We provide free shipping on all orders.
We Ship Worldwide! Order will be shipped within 2-3 Business days excluding weaken.
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on shivaystore.com. Please check CREDITS section in FAQs for more details.
Orders & Tracking
You can check the status of your order via the Tracking link shared with you via SMS/Email, or by clicking on “Track Your Order” listed on the top right corner of the homepage. Upon clicking, you will be asked to provide your Order No. or your Mobile No. You can then view your order history and track your current order/s in real time.
Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.
Order Delays or Cancellations
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at email@example.com with your tracking number, so we can assist you with the same.
Occasionally we may have to cancel an order if:
- The product is out of stock or discontinued
- The item is damaged in transit
In case this is a pre-paid order , we will refund the amount to your payment source account
Damaged on Arrival
If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing firstname.lastname@example.org
Pay on Delivery
Pay on Delivery is available as a payment option in most of the pin codes we deliver to. You can choose to pay via cash, or through a UPI, Wallet or Debit Cards.
We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.