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Returns, Refunds & Cancellations

Returns, Refunds & Cancellations

Only orders that haven't left the fulfillment center can be cancelled. To cancel an order,Email us on ezycarc@gmail.com  . If the order has already been shipped from our fulfillment center, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received at our fulfillment centre.

Return Process

A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, email us on ezycarc@gmail.com Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

Return Policy

Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), sunglasses and jewellery. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.

REFUNDS

1.Pay On Delivery Orders

If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.

To select your preferred mode of refund, please email us on ezycarc@gmail.com

    • Website Credits- refund will be generated as credits into your website account. It takes 2-3 working days for the credits to reflect in your website account after receipt of returned merchandise in our fulfilment centre. For more details, please check the CREDITS section.
    • Account Refund- To receive an account refund, a link will be sent to your registered email address and mobile number, along with an OTP verification code post receipt of returned items at our fulfilment centre. Click on the link to add your bank account details to initiate a refund.

Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.

2.Pre-Paid Orders

For pre-paid orders, you can choose to receive the refund back to the payment source account, where the payment was made from, or you can receive the refund as credits in your website account, which can be used for future transactions.

To select your preferred mode of refund, please email us on ezycarc@gmail.com

      • Website Credits – Kindly check CREDITS section for more details.
      • Back to Source – You will receive the refund in card / account used at the time of purchase. The refund will be initiated after receipt of returned merchandise at our fulfilment centre. It may take up to 5 days for the amount to reflect in the source account.

ORDERS PLACED DURING THE LOCKDOWN

In case you have placed an order during the lockdown period, please note the following:

SAFETY MEASURES- We thank you for your patronage and we want you to be rest assured that as an organisation we are following stringent safety measures for all our employees and in our warehouses. We are adhering to the protocols laid down by the Health Ministry, which include:

      • Daily Temperature Checks of All Employees
      • Daily Sanitisation/ Fumigation of the warehouse premises
      • In house Doctor stationed at the warehouse
      • Mandatory use of masks and gloves
      • Ample provision of sanitisers, clean drinking water and garbage disposal bins
      • Social Distancing- Employees working in shifts, with only one employee per worktable
      • Regular Announcement of Safety Measures
      • Contact Less Delivery of Products

DELIVERY & DISPATCH: While we have resumed deliveries, some deliveries may still be delayed, owing to lockdown restrictions in certain areas and/or pin codes.

CANCELLATIONS- If an existing pre-paid order is cancelled, the amount will be refunded as credits in your website account. The credits can be used for future transactions on the website.

Contact us

We would love to hear from you!

Connect with us at ezycarc@gmail.com for any query, feedback or suggestions.10 AM to 7 PM; Monday to Saturday.