Return and Refund

Return Process

A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 07 days of delivery. To return a product, email us on agentrenewal@gmail.com Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

REFUNDS

1.Pay On Delivery Orders

If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.

To select your preferred mode of refund, please email us on agentrenewal@gmail.com

    • Website Credits- refund will be generated as credits into your website account. It takes 2-3 working days for the credits to reflect in your website account after receipt of returned merchandise in our fulfilment centre. For more details, please check the CREDITS section.
    • Account Refund- To receive an account refund, a link will be sent to your registered email address and mobile number, along with an OTP verification code post receipt of returned items at our fulfilment centre. Click on the link to add your bank account details to initiate a refund.

Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.

2.Pre-Paid Orders

For pre-paid orders, you can choose to receive the refund back to the payment source account, where the payment was made from, or you can receive the refund as credits in your website account, which can be used for future transactions.

To select your preferred mode of refund, please email us on agentrenewal@gmail.com

      • Website Credits – Kindly check CREDITS section for more details.
      • Back to Source – You will receive the refund in card / account used at the time of purchase. The refund will be initiated after receipt of returned merchandise at our fulfilment centre. It may take up to 5 days for the amount to reflect in the source account.

Contact us

We would love to hear from you!

Connect with us at agentrenewal@gmail.com  for any query, feedback or suggestions.10 AM to 7 PM; Monday to friday.